Make Your Attraction Experience Unforgettable
Turn everyday interactions into extraordinary moments of human connection with Unreasonable Hospitality. Our workshops help museums, theatres, art galleries, immersive experiences, or live event operators, gain a competitive advantage without adding cost or complexity.
When the Soul Leaves the Experience, So Do Your Visitors
Right now, attractions and visitor experiences are under pressure:
Budgets are shrinking
Tech is replacing people
Teams are stretched thin
When guests feel a lack of warmth or connection, they don’t come back. You lose revenue, loyalty, and what makes your space special.
Make the Most of Untapped Potential Within Your Team
You don’t nee to add ‘more’ to get noticed more. You just need to create the conditions where small gestures become powerful memories.
We help teams:
✅ Recognise the emotional moments in the customer and visitor/guest journey
✅ Design simple but powerful customer and guest interactions
✅ Align service with the values and ethos of your organisation
✅ Strengthen internal culture and external experience at the same time
Turn Ordinary Interactions Into Extraordinary Moments of Human Connection
Unreasonable Hospitality Workshop
Half-Day
For teams of up to 5–10 people
5-hours Workshop
Includes:
Keynote
Workbook
Exercises
Facilitation
Customer Advantage Map
Unreasonable Hospitality Workshop
Full Day
For larger groups
7-hours Workshop
Includes:
7 hours workshop
All included in Half-Day plus
Peer-sharing
Deeper feedback and coaching
Sector-specific tailoring
Optional Add-ons
Strategy session post-workshop
Follow-up implementation support
How to Bring This to Your Venue
1
Schedule a call
Talk about your team, setup, and customer-visitor journey.
2
Enjoy the workshop
Delivered in-person
or virtually.
3
Create better moments
Bring emotional intelligence into every touchpoint.
Meet the team behind the workshop
Alex Kakavelakis
Certified Unreasonable Hospitality Coach, StoryBrand Expert, and Founder of The Marketing Maestro. Brings strategic clarity, storytelling, and customer experience mapping to help you embed hospitality into your brand.
Sarah Bagg
Founder of ReWork Consulting, qualified coach, and sector specialist in attractions, leisure, hospitality, arts and live entertainment. Brings decades of operational experience and deep commercial insight into what works across commercial and funded venues alike.
Alex and Sarah bring inspiration and implementation by blending emotional intelligence with real-world operations.
Turn transactions into unforgetable moments
In an age of rising costs, fewer staff, and reliance/focus on tech, it’s easy to forget that your greatest asset is still your people.
Unreasonable Hospitality is not about grand gestures. It’s about building a culture where everyone, from front of house/admissions/box office staff to hosts, feels empowered to create real human moments that make your attraction unforgettable.
This workshop helps your team rediscover their role in delivering your mission, not just running operations. It’s your ethos, brought to life at the front line.
Whether you're a museum, theatre, art gallery, immersive experience, or live event operator, this isn’t just another training day. It’s a reset for your team culture, customer connection, and competitive advantage.